FMIS Privacy Policy

Family Mediation in Sussex (FMIS) is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it. When viewing our Privacy Policy via our website (our site), you agree to the use and treatment of your personal information in accordance with this Privacy Policy.

Regulation Authority

We are a Limited Company No 3692973 and we are regulated by the Legal Aid Agency and the Family Mediation Council.

Definition of and use of personal data

We may collect and process the following data about you: Information you give us. You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site. The information you give us may include your name, address, e-mail address IP address and phone number.

Understanding how we obtain, store and use your personal data

When you provide personal information to us, you understand that you are agreeing to allow us when we are involved in the mediation process to share certain data held by us. Your file will not be shared with any unauthorised persons with the exception of

  • the Professional Practice Consultants (PPCs) for practice supervision;
  • the Complaints Officers of FMIS and Family Mediators Association (FMA);
  • the FMIS Administrator to manage compliance with Family Mediation Council (FMC) professional standards;
  • the Legal Aid Agency to audit compliance with the FMIS Legal Aid Contract;
  • Security of personal data

    We have a duty of client confidentiality. Any client personal data provided to us will be held in the strictest of confidence. Any personal data that we hold is kept securely and not disclosed to any third parties. Our IT is fully encrypted with password protection. Efforts are made to limit access to our database which holds personal data to only those who are authorised by us. Your personal data will be retained for 6 years after the closure of your case before secure destruction or deletion.

    Accessing or Updating your personal data

    You may request access to or deletion of your personal information held by us. You can request a copy of your personal information, which could be a copy of everything we have on record relating to you. You can keep your personal data up to date and make changes. For all of the above please email your mediator or

    Changes to our Privacy Policy

    Any changes we may make to our privacy policy in the future will be posted on this page. Please check here to see any updates or changes to our privacy policy.


    Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to or phone 01273 694661

    Website data collection and storage

    Data is collected in two ways from the FMIS website

  • Via the Contact form
  • Via Google Analytics.

    Contact Form.

    Data submitted via our contact form is encrypted in transit and is delivered to our email address. A third party website EmailMeForm is used to provide this service and is managed by us in a secure password protected area. EmailMeForm have their own privacy statement which can be found here:

    Google Analytics

    Anonymous browsing data is collected via cookies and is collated by Google for our website traffic analysis. You can opt out of Google Analytics by installing their browser add-on available here:

    The following cookie table lists a selection of the third party cookies used on Although we may update this list periodically, please be advised that the names of cookies are subject to change.

    Domain Cookie Name Description Expiration Opt-out
    Third party _gali Used by Google Analytics to record what item on the previous page the user interacted with to get to the current page immediately Google Analytics opt-out
    Third party _utma Used by Google Analytics to store information on number of visits, first visit, and most recent visit 2 years Google Analytics opt-out
    Third party _utmb Used by Google Analytics to record the timestamp of the moment the user enters the site 1 month Google Analytics opt-out
    Third party _utmc Used by Google Analytics to track when users leave the site 1 year Google Analytics opt-out
    Third party _utmz Used by Google Analytics to track where a visitor came from 1 year Google Analytics opt-out